Help Desk

What happens after I submit a Return Request to Grandjix?
Pack your items in accordance with the packaging guideline. Your item then needs to be dropped off or picked up.
If you choose ‘Pick up’, your item will be picked up from your location within 3 working days (Except – Friday & any Govt. holidays). Please attach the Return Label over the package during pick-up.
Please note that the Pick-Up option is only available for certain areas.
If you chose ‘Drop-off’, kindly bring the parcel to the nearest drop-off point of your convenience within 3 working days (Except – Friday & any Govt. holidays).
Locate the nearest:
SCS Point: You need to print out the Return Label to initiate the drop-off process, the return label is available on your Grandjix account’s My Return Initiated.
Grandjix Hub: You can print out the Return Tracking Number and Order Number of your package and secure it on top of the package
How should I pack the items for return?
For all returns, the following needs to be ensured:
The product must be returned in original and undamaged manufacturer packaging. Do not put tape or stickers on the manufacturer’s box.
If Grandjix packaging has been damaged, wrap the item in another layer of external packaging like plastic to avoid damage to the parcel during transportation.
Include any of the following that came together with your item: free gifts, warranties, tags, labels, manuals, or any other accessories. (if applicable).
Please note that change of mind return is only available if the item:
Has all tags and labels intact for the item and the package (if any).
Item is in the same condition as received.
Is unworn, unwashed, and unaltered (if applicable). Fashion products can be tried on to see if they fit.
Note: Pack your items according to their respective return tracking number. Items with different tracking numbers must not be packed together.
Note 2: You can print out the return label or write down the order number and return tracking number and attach it to your return package as well.

Label your package

Once you have packed your items, you can either choose to drop-off or get your item picked up.
Return evaluation process
Once your return reaches Grandjix, it will go through an evaluation which may take up to 1-2 business days.
If your return claim is valid, your refund will be processed and you will receive an SMS and email notification. If your return claim is invalid, your item will be returned to you along with the reason for the rejection of the return.
What is Grandjix s Returns Policy?
Returns Policy
If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request on the app or website within 14 days for gmail items and 7 days for non-gmail items of the delivery date.
For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags, Luggage & Suitcase, Bedding, and Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewelry, watches, duffel bags, and shoe-care.
For device-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For the seller’s warranty, please contact the seller. For more information on warranty claims please view ours.
Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of
To view the policy for Overseas Products.
Valid reasons to return an item
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only

Conditions for Returns
The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
The product must include the original tags, user manual, warranty cards, freebies, and accessories
The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Grandjix packaging, it must be returned in the same condition with a return shipping label attached. Do not put tape or stickers on the manufacturers’ box
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
You can view the complete return policy.
Note: You don’t have to pay for your return weather it’s a “Pick up” return or a “Drop off” return. And For SCS returned items, Grandjix will refund the return amount/cost as per the CN soft copy received from the customer via an email.